Privacy Policy

1. Introduction

Welcome to GEO Tracker Pro ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI visibility tracking platform at geotrackerpro.app (the "Service").

GEO Tracker Pro is a SaaS platform that tracks brand mentions across AI models including ChatGPT, Claude, Gemini, and Perplexity. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an account, we collect your email address, name, and authentication credentials through our authentication provider (Clerk).
• Profile Information: Company name, website URL, and other optional profile details you choose to provide.
• Tracking Data: Keywords, queries, brand names, competitor names, official URLs, and other content you enter to track AI mentions.
• Payment Information: Payment details are processed securely through Stripe. We do not store complete payment card information on our servers.
• Communications: When you contact us for support, we collect the information you provide in those communications.

2.2 Information Collected Automatically

• Usage Data: We collect information about how you interact with our Service, including pages visited, features used, time spent, and actions taken.
• Device Information: IP address, browser type and version, device type, operating system, and unique device identifiers.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to analyze trends, administer the Service, and gather demographic information. See Section 8 for more details.
• Log Data: Server logs that include IP address, browser type, referring/exit pages, and timestamps.

2.3 Information from Third Parties

• AI Model Responses: We collect responses from AI models (ChatGPT, Claude, Gemini, Perplexity) when tracking your keywords. These responses may contain publicly available information about your brand.
• Authentication Providers: If you sign in with Google or other OAuth providers, we receive basic profile information (name, email) as permitted by those services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide the Service: Track brand mentions across AI models, generate GEO scores, provide analytics, and deliver the core functionality of our platform.
• Account Management: Create and manage your account, process transactions, and provide customer support.
• Personalization: Customize your experience, remember your preferences, and provide relevant recommendations.
• Communication: Send service-related notifications, respond to inquiries, provide customer support, and send marketing communications (with your consent).
• Analytics and Improvement: Analyze usage patterns, measure effectiveness, improve our Service, and develop new features.
• Security: Detect, prevent, and address fraud, security breaches, and other harmful activity.
• Legal Compliance: Comply with legal obligations, enforce our Terms of Service, and protect our rights and property.
• Research and Development: Improve our algorithms, develop new features, and conduct research on AI visibility optimization (using aggregated, anonymized data).

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Clerk: Authentication and user management
• Stripe: Payment processing
• Supabase/PostgreSQL: Database hosting and storage
• Vercel: Application hosting and deployment
• n8n: Workflow automation for AI model queries

These service providers are bound by contractual obligations to keep information confidential and use it only for the purposes for which we disclose it to them.

4.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Service of any change in ownership or use of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies).

4.4 Protection of Rights

We may disclose information when we believe it is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to government requests.

4.5 Aggregated or Anonymized Data

We may share aggregated or anonymized information that cannot reasonably be used to identify you, such as industry benchmarks, GEO score averages, or AI model tracking trends.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection and security
• Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide you with our Service and as described in this Privacy Policy. Retention periods depend on the type of data and the purpose for which it is used:

• Account Information: Retained for as long as your account is active, plus a reasonable period thereafter for backup and legal compliance purposes.
• Tracking Results: Retained according to your subscription tier (30 days for Free, 90 days for Starter, 365 days for Pro, unlimited for Enterprise).
• Payment Records: Retained for 7 years to comply with tax and accounting regulations.
• Communications: Retained for as long as necessary to provide customer support and resolve disputes.

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention schedule and applicable laws.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 All Users

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal retention requirements).
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-Out: Unsubscribe from marketing communications at any time.

7.2 European Economic Area (EEA) Users - GDPR Rights

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to Object: Object to processing of your personal information.
• Right to Restrict Processing: Request restriction of processing of your personal information.
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent).
• Right to Lodge a Complaint: Lodge a complaint with your local data protection authority.

Legal Basis for Processing: We process your personal information based on (1) your consent, (2) performance of our contract with you, (3) our legitimate business interests, or (4) compliance with legal obligations.

7.3 California Residents - CCPA Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of what personal information we collect, use, and disclose.
• Right to Delete: Request deletion of personal information we have collected.
• Right to Opt-Out: Opt-out of the sale of personal information (note: we do not sell personal information).
• Right to Non-Discrimination: Not receive discriminatory treatment for exercising your CCPA rights.

7.4 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@geotrackerpro.app. We will respond to your request within 30 days (or as required by applicable law). You may be required to verify your identity before we fulfill your request.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and personalize content. Types of cookies we use:

8.1 Essential Cookies

Required for the Service to function properly, including authentication and security.

8.2 Preference Cookies

Remember your settings and preferences (e.g., language, theme).

8.3 Analytics Cookies

Help us understand how users interact with our Service so we can improve it.

8.4 Marketing Cookies

Track your visit across websites to deliver relevant advertisements.

Cookie Management: You can control cookies through your browser settings. Note that disabling certain cookies may limit your ability to use some features of the Service.

9. Third-Party Links and Services

Our Service may contain links to third-party websites, services, or AI models (ChatGPT, Claude, Gemini, Perplexity). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

When we query AI models on your behalf, we do so in accordance with their respective terms of service and privacy policies. The responses we receive may be subject to the AI providers' data handling practices.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@geotrackerpro.app, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws of your country. When we transfer information internationally, we implement appropriate safeguards to protect your data, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Privacy Shield Framework (where applicable)
• Other legally approved data transfer mechanisms

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for material changes)

Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

13. Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) signals. We currently do not respond to DNT signals because there is no industry consensus on how to interpret and respond to such signals. We will continue to monitor developments in this area.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

15. Definitions

• "Personal Information" means information that identifies, relates to, or could reasonably be linked with you.
• "Service" refers to GEO Tracker Pro's website, platform, and related services.
• "We," "Us," "Our" refers to GEO Tracker Pro.
• "You," "User" refers to the individual accessing or using the Service.